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Leadership Tread: How do YOU roll as a leader?

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behind-the-wheelcropI work most often with clients in the travel, hospitality and tourism industry, and just like any industry, establishing and developing great leaders is imperative.

Historically, the hospitality industry has highly valued hands-on, pragmatic, operational experience when selecting leaders. Other industries have been like this too, where all of your “cred” came from being out in the field: construction, grocery, and sales to name a few.

But great leaders know that hands-on experience is only part of the picture. You also need to leverage the synergy and value of having both applied on-the-job experience and skills related to understanding business.

I call this “the five rolling wheels of leadership in the hospitality industry”, but they apply to any industry and all leaders. Here’s how to gain some leadership tread:

First, can you roll up your sleeves, dig in, and get the work done? Do you know how to execute and drive with urgency? Do you understand the ins and outs of making an idea a reality – and meeting expectations and standards?

Secondly, can you roll out the red carpet? This is all about your people skills and being your very best for others. And here, I do not mean just caring for your customer/ guests and clients, but for all the stakeholders involved – your boss, CEO, owners, colleagues, and direct reports.

“Can you roll out a plan? Are you strategic? Do you know the strategic initiatives and goals of your organization? The team? Do you understand how you fit into the company’s vision and how you contribute to it on a large-scale basis? Can you communicate the purpose of what you’re doing, as it relates to the big picture?

Can you roll in the revenues? Do you know how to read a profit-and-loss statement? Do you know how to talk about what brings in money and what doesn’t? Do you know how to make smat decisions about costs? Do you know the large and small ways you impact the bottom line?

And finally, the most important wheel of all: the one you hold. That steering wheel represents how you roll in any and all driving conditions. How do you handle speed bumps and road blocks? Are you adaptable and resilient – and can you navigate well through change?

So how do YOU roll as a leader? There’s only one way to truly find out: get in that car and drive.

Dr. Mia Mulrennan is President and CEO at Rave-Worthy, a consulting and products firm dedicated to helping organizations inspire their customers and talent, applying tenets of consumer, social and organizational psychology to high-touch customer oriented industries such as travel, hospitality, tourism and food & beverage. She is author of the e-book: The Overlooked Leadership Talents of Generation X and creator and researcher of The Five Factor Survey – a screening survey to find and develop high-touch, customer-oriented talent.


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